Prepare payment problems on your account

If y'all effort to purchase something on Google Play but your payment is declined or won't procedure, try the steps below.

If you've bought something then have a trouble with or question almost it, encounter problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the tiptop, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment data and look for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a dissimilar payment method

  1. On your calculator, go back to the item you lot want to purchase on https://play.google.com.
  2. Click on the toll.
  3. Next to the payment method, click the Downwardly arrow Down arrow.
  4. Choose a different payment method or add together a new one.
  5. Follow the onscreen instructions to consummate your purchase.

Set credit and debit card errors

There may be a problem with your credit or debit card if yous see one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to consummate transaction: expired card"
  • "Right this card info or attempt another card"

To fix these errors, try the following steps:

Make sure your carte du jour information is up to date in Google Pay

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this information use Google Pay:

Remove or update expired cards

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your goose egg lawmaking is up to appointment

If your credit bill of fare is registered to a unlike address that can cause the payment to be declined. Check the zip code matches your current accost.

  1. On your estimator, sign in to https://pay.google.com with your Google Account.
  2. ClickPayment methods.
  3. Observe the payment method yous are trying to employ for the buy.
  4. ClickEdit.
  5. Check that the naught code listed matches the zilch code of the billing address of your card.
  6. If needed, update the zippo lawmaking.

So, endeavor your purchase again.

Submit any actress information that is requested

If the error message is followed by instructions for submitting boosted data to Google, delight submit it. We volition not be able to process the transaction on your account without this information.

Bank check you have sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Bank check your business relationship to make sure you accept enough to complete the buy.

Contact your bank or card issuer

Your menu may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to enquire near the transaction and run into if they know the reason for the decline.

Gear up errors with other payment methods (straight carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you run into "Your payment was declined due to an issue with your business relationship"

If you come across this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a piffling more than information to protect your account against fraud.
  • We need a little more information to comply with EU law (Customers from European Union member states merely).

To help fix these issues:

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Take action on whatever errors or requests in the payments center.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, accost, and payment information are up to date.

If you are trying to pay past direct carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through direct carrier billing, try the following:

  • Make sure yous're connected to your carrier network, directly or past wi-fi.
  • Make sure you've added direct carrier billing equally a payment method.
  • Make sure y'all're using the local currency.

If yous still have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a unlike payment method

If you're having a problem with a unlike payment method, get to Google Pay to fix the consequence.

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. Look for whatsoever notifications or requests for data & provide annihilation that's asked for.
  3. Check that your address is up to date.
  4. Bank check that the payment methods listed are the ones y'all want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can utilize it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you'll discover a temporary charge on your card statement forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the viii-digit lawmaking.

If you effort to verify the payment method over again:

  1. Ostend which card y'all want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than two days: Wait upwards to 2 days.
    • If more than 2 days: Check your carte statement. Yous should observe a temporary accuse from Google called "GOOGLE Examination," with an viii-digit code.

Card is grayed out & says "bill of fare is ineligible"

You tin can't use this menu for this purchase. Try to brand the purchase again with a unlike carte du jour.

If the bill of fare you lot want to use isn't listed, follow the on-screen instructions to add together a new menu.

If you apply dual SIM card devices

Cheque if the right SIM card is in slot 1 and remove any SIM card from slot 2.

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